“I was very impressed with how clean the facilities are. I also was impressed with the whole staff. Thank you for taking care of me and my family.”
– Birmingham Traveler
Airports are often the first impression a traveler has of a city. At Birmingham-Shuttlesworth International Airport (BHM), that impression is shaped in no small part by Consolidated Facility Services (CFS). Since taking on the janitorial services contract in 2022, CFS has transformed the airport’s cleanliness, safety, and customer satisfaction—setting a new standard for facility care in Alabama’s largest airport.
Seamless Transition, Strong Foundation
When CFS assumed janitorial operations at BHM, they brought nearly two decades of aviation facility experience, including a long-standing relationship working at Hartsfield-Jackson Atlanta International Airport. Leveraging their proven transition plan, CFS ensured zero disruption when the team assumed the janitorial solutions contract at BHM. Staff were locally recruited, vetted, and trained while supported by seasoned startup teams who prioritized floor protection, restroom readiness, and public-facing spaces.
That attention to detail paid off. Within weeks, BHM visitors and staff alike noticed the difference. Compliments poured in, including one from a traveler who wrote, “I was very impressed with how clean the facilities are. I also was impressed with the whole staff. Thank you for taking care of me and my family.”
Employee Retention and Pride in Service
One of the most impressive outcomes at BHM has been employee retention rates of 80%. In an industry often plagued by high turnover, CFS has bucked the trend by prioritizing full-time staffing, staggered shifts, and training programs that empower employees to succeed. Their internal mantra, “Rise with Pride: Maintaining a World-Class Facility,” aligns staff values with the airport’s mission to deliver an exceptional passenger experience.
This employee-first approach has created a loyal, motivated workforce that views themselves as ambassadors for Birmingham. From restrooms to concourses, staff take ownership of the spaces they maintain.
Commitment to Health, Safety, and the Environment
CFS’s Safety First Program ensures that every employee begins their shift equipped with the training and mindset to avoid hazards. Pre-shift safety huddles, monthly training topics, and quarterly safety committee meetings keep staff vigilant and engaged.
Meanwhile, the CFS Green Program reduces the airport’s environmental footprint. By deploying certified green cleaning products, sustainable equipment, and continuous improvement audits, CFS balances cleanliness with environmental responsibility—an increasingly important factor for airports seeking LEED certification or pursuing sustainability goals.
Proven Impact and Recognition
The impact of CFS’s service at BHM has been validated not just by travelers, but also by airport leadership. Matthew Nelson, VP of Facilities at the Birmingham Airport Authority, shared: “Kudos to your team, we received a great compliment of how your team keeps the rental car area clean.”
Focus areas like restrooms—traditionally one of the top concerns for airport visitors—have shown marked improvement. As a result, Birmingham is better positioned to compete with regional airports in terms of passenger satisfaction.
Partnership for the Future
With a recently renewed contract valued at $2.29 million annually, CFS continues to build on its successes. The three-year extension, with two optional one-year renewals, includes structured cost-of-living adjustments and a rebate program, underscoring a partnership built on transparency and long-term value.
As Birmingham-Shuttlesworth grows as a hub for travelers, Consolidated Facility Services will remain a behind-the-scenes force ensuring that passengers arrive and depart through a facility that reflects the city’s pride. Clean, safe, and welcoming—that is the CFS promise in action.
The cleanliness of dynamic, multi-use spaces is critical to how visitors and workers alike experience the space. Let us help you manage your facility’s janitorial services as a one-stop, highly respected vendor partner.
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